Our Mission

To empower Indian businesses to reach global markets by providing seamless logistics and payment solutions that eliminate international barriers and enable worldwide commerce.

Our Vision

To become the leading logistics bridge between India and the world, facilitating international trade through innovative shipping and payment solutions.

Why Choose GN Logistics?

Dual Service Model

Unlike traditional shipping companies, we offer both logistics and payment collection services, making international trade simpler for Indian businesses without international payment gateways.

End-to-End Solutions

From payment collection to final delivery, we handle every aspect of the international shipping process, including customs documentation and duty calculations.

Transparent Process

Our process is straightforward: We collect payments from international buyers, arrange shipping from India, and remit the balance to suppliers after deducting our clearly defined service charges.

Global Network

Through our partnerships with established courier companies and logistics providers, we ensure reliable delivery to destinations worldwide.

International Shipping Services

We provide comprehensive parcel pickup and delivery services from India to destinations worldwide, specializing in shipments to the United States, Canada, Australia, and other global markets.

Key Features:

• Door-to-door pickup and delivery service
• Real-time tracking and status updates
• Multiple shipping options (Express, Standard, Economy)
• Comprehensive insurance coverage
• Customs clearance assistance
• Documentation support and compliance

Payment Collection Services

We help small and medium-sized businesses in India who do not have access to international payment gateways by collecting payments on their behalf through PayPal and other secure platforms.

How Payment Collection Works:

• We collect payment from international buyers on behalf of Indian businesses
• Payments are processed through secure PayPal and other trusted gateways
• We deduct logistics charges, transaction fees, and applicable service charges
• Remaining balance is remitted to the supplier after successful shipment delivery
• Complete transparency in fee structure and processing

Freight Forwarding

As experienced freight forwarders, we manage the entire logistics chain from origin to destination, ensuring smooth transportation and delivery of goods.

Freight Services Include:

• Export documentation and customs clearance
• Coordination with global courier partners
• Route optimization and cost efficiency
• Risk management and cargo insurance
• Duty and tax calculation assistance
• Compliance with international shipping regulations

Documentation Support

We handle all necessary paperwork and documentation required for international shipping, ensuring compliance with customs regulations in both origin and destination countries.

Documentation Services:

• Commercial invoices and packing lists
• Export declarations and permits
• Customs documentation and clearance
• Certificate of origin when required
• Insurance documentation
• Destination country compliance requirements

Business Partnership Model

Our unique business model combines logistics and financial services to create a seamless experience for Indian exporters and international buyers.

Partnership Benefits:

• No need for international payment gateway setup
• Reduced risk of payment default
• Professional handling of international transactions
• Expert logistics management
• Cost-effective shipping solutions
• Ongoing support and customer service

Last Updated: January 2025

Introduction

GN Logistics and Consultation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics and payment collection services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Shipping addresses (both origin and destination)
• Payment information for our services
• Business information (company name, tax ID, etc.)
• Communication preferences

Shipment Information

For logistics services, we collect:

• Package details (dimensions, weight, contents)
• Sender and recipient information
• Customs and documentation details
• Tracking and delivery status

Payment Transaction Data

For our payment collection services, we process:

• Transaction amounts and currencies
• Payment method information (handled securely through PayPal and other gateways)
• Financial account information for remittance to suppliers
• Transaction history and records

Automatically Collected Information

We may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes:

• Processing and fulfilling shipping orders
• Collecting and remitting payments on behalf of Indian businesses
• Providing customer support and communication
• Ensuring compliance with customs and international shipping regulations
• Improving our services and website functionality
• Sending service updates and promotional communications (with consent)
• Detecting and preventing fraud or unauthorized activities

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with trusted third parties who assist in our operations:

• Courier and shipping partners for package delivery
• Payment processors (PayPal, banks, etc.) for financial transactions
• Customs brokers and documentation services
• Technology providers for website and system maintenance

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Assist in fraud prevention or security issues

Business Partners

We share necessary information with:

• Indian suppliers and businesses for payment remittance
• International customers for delivery coordination
• Customs authorities as required for international shipping

Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data during transmission
• Secure servers and access controls
• Regular security assessments and updates
• Employee training on data protection
• Compliance with payment industry security standards

Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business and financial records

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request information about data we have collected
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request a copy of your data in a readable format
• Opt-out: Unsubscribe from marketing communications

International Data Transfers

As an international logistics company, we may transfer data across borders. We ensure appropriate safeguards are in place when transferring personal information internationally, including compliance with applicable data protection laws.

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and recommendations

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@gnlogisticsandconsultation.com
• Phone: +1 510-804-7864
• Address: 3400 Richmond Pkwy, Richmond, CA - 94806, United States

Last Updated: January 2025

Agreement to Terms

By accessing and using the services of GN Logistics and Consultation ("Company," "we," "our," or "us"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

Services Description

Logistics Services

We provide international parcel pickup and delivery services, specializing in shipments from India to the United States, Canada, Australia, and other global destinations. We act as a logistics facilitator, arranging shipment and transportation of goods for individual customers and businesses.

Payment Collection Services

We assist small and medium-sized businesses in India who do not have international payment gateways by collecting payments on their behalf through PayPal and other secure payment platforms. We remit appropriate amounts to sellers after deducting shipping charges, transaction fees, and applicable service charges.

Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Not be prohibited from using our services under applicable law

Service Terms

Shipping Services

• All shipments are subject to customs regulations of origin and destination countries
• Prohibited and restricted items cannot be shipped through our services
• Accurate declaration of contents and value is required
• Delivery times are estimates and may vary due to customs, weather, or other factors
• Insurance coverage is available and recommended for valuable items

Payment Collection Services

• We collect payments from international buyers on behalf of Indian businesses
• Payment processing is subject to PayPal and other payment gateway terms
• Service charges and fees are clearly disclosed before processing
• Remittance to suppliers occurs after successful delivery confirmation
• Transaction disputes are handled according to payment gateway policies

Fees and Charges

Our service fees include:

• Shipping charges based on weight, dimensions, and destination
• Payment processing fees (typically 3-5% of transaction value)
• Service charges for coordination and documentation
• Customs duties and taxes (paid by recipient unless pre-arranged)
• Additional fees for special handling or express services

Customer Responsibilities

Shippers/Sellers

• Provide accurate product descriptions and values
• Ensure items are properly packaged for international shipping
• Comply with export regulations and licensing requirements
• Provide necessary documentation for customs clearance
• Respond promptly to information requests

Recipients/Buyers

• Provide accurate delivery address and contact information
• Pay applicable customs duties and taxes
• Be available for delivery or arrange alternative delivery
• Inspect packages upon delivery and report damage immediately
• Comply with import regulations of destination country

Prohibited Items

The following items cannot be shipped through our services:

• Illegal substances and controlled materials
• Hazardous materials and dangerous goods
• Weapons, ammunition, and explosive materials
• Perishable foods and live animals
• Currency, precious metals, and negotiable instruments
• Items prohibited by origin or destination country laws
• Counterfeit or infringing products

Limitation of Liability

Our liability is limited as follows:

• Maximum liability is limited to the declared value of the shipment
• We are not liable for delays due to customs, weather, or force majeure
• Consequential, indirect, or punitive damages are excluded
• Claims must be reported within specified timeframes
• Our liability does not exceed the service fees paid

Insurance and Claims

Insurance Coverage

• Basic coverage is included for loss or damage up to declared value
• Additional insurance is available for high-value items
• Coverage terms are subject to insurance provider conditions
• Proper packaging is required for coverage validity

Claims Process

• Damage claims must be reported within 7 days of delivery
• Loss claims can be filed after 30 days from ship date
• Required documentation includes photos, receipts, and reports
• Claims investigation may take 30-60 days

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Intellectual Property

All content, trademarks, and intellectual property on our website and in our services remain our property or that of our licensors. You may not use our intellectual property without written permission.

Dispute Resolution

Customer Service

We encourage customers to contact our customer service team first to resolve any issues or concerns.

Binding Arbitration

Any disputes that cannot be resolved through customer service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or extreme weather
• Government actions, regulations, or trade restrictions
• Labor strikes, transportation disruptions, or infrastructure failures
• War, terrorism, or civil unrest
• Technology failures or cyber attacks

Modification of Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new effective date. Continued use of our services after such posting constitutes acceptance of the modified Terms.

Termination

We may terminate or suspend access to our services immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Providing false or misleading information
• Risk to our business operations or reputation

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms, together with our Privacy Policy and any additional service-specific terms, constitute the entire agreement between you and GN Logistics and Consultation regarding the use of our services.

Contact Information

For questions about these Terms and Conditions, please contact us:

• Email: legal@gnlogisticsandconsultation.com
• Phone: +1 510-804-7864
• Address: 3400 Richmond Pkwy, Richmond, CA - 94806, United States

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.